Refund policy

RETURNS

Because each piece is made with natural stone and many pieces are one of a kind, all sales are final. We do not accept returns or issue refunds for change of mind.

SIZE EXCHANGES

If your ring, bangle, or bracelet does not fit, you may request one size exchange within 7 days of delivery.

To be eligible, the item must be unworn, unused, unaltered, and in its original condition with all original packaging and tags. Before sending anything back, email anamcara.jade@outlook.com with your order number and clear photos of the item. Items returned without prior authorization cannot be accepted.

Size exchanges are subject to availability. Because natural jade and stone vary from piece to piece, the replacement may show differences in color, texture, translucency, or pattern. If the requested size is unavailable, please contact us to discuss the available options.

Customers are responsible for the return shipping cost and the cost of shipping the replacement item, unless the item arrived damaged, defective, or incorrect. Please use a trackable shipping service. ANAM CARA is not responsible for packages lost or damaged during return transit.

Custom or personalized pieces, earrings, sale or final-sale items, and gift cards are not eligible for size exchange.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order when it arrives. If your item is damaged, defective, or different from what you ordered, contact us within 48 hours of delivery at anamcara.jade@outlook.com with your order number and clear photos. We will review the issue and make it right.

Damage caused after delivery by wear, impact, improper storage, or improper care is not considered a product defect.

CONTACT

For questions about an exchange or an order issue, email anamcara.jade@outlook.com.

This policy does not limit any rights available to you under applicable law.